FAQ

Every day help for our customers

We want to make sure you have the best experience possible when shopping with Hit Kush. We understand people can have a busy schedule and strive to make sure you products get delivered safe, quick and hassle free. In the occasion that doesn’t happen we want to make sure you have access to the help you need so we can provide you with an easy and satisfying service.

If you need more help

Can’t find the answer to a question? Don’t hesitate to reach out! We are here to help further.

Payments and Fees

We accept payment via Interac E-Transfer.

How Interac E-transfers Work:
If you use online banking with a Canadian bank* or credit union, then sending an Interac E-transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer has been received. If we receive your payment by 12 pm PST (3 pm EST), your order ships the same business day, or else it ships the following business day.

Once you have placed your order, you will receive an email with instructions for the eTransfer.

If you have misplaced or lost the email please send payment to payhitk@gmail.com with the Security Question What is your favourite country? and the Password as Canada

We currently have one shipping method:

Express shipping via Canada Post is $20 Canada-wide for orders under $100.

For orders over $100, Express Shipping is FREE.

This shipping method takes 2-5 business days for delivery, depending on your location.
*Your delivery is guaranteed (except for residents of Nunavut and Northern Quebec, or if you provided an inaccurate or incomplete address).

Once you’ve sent your E-transfer, it can take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order). Once payment is received, your order will ship the same business day if payment is processed before 12:00 PST or the next business day if it’s processed after that. Delivery by Xpresspost will take 2-5 business days once it has shipped.

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.
Ordering Information
  1. Locate the products you are interested in ordering by going to our shop
  2. Click on the desired product(s), choose your quantity then click “Add to Cart”.
    When you have all your products in your shopping cart and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page.
  3. Check to see if everything looks right, if you have a coupon code, enter the code and click Apply Coupon. When you’re ready click on the Proceed to Checkout button.
  4. On the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you.
  5. Once you’ve filled in all the required fields (name, address, email, contact number). You will need to then click “Place Order”.
  6. On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer.
  7. Once payment is collected your order will be shipped within 2 business days.

No, we will not ship outside of Canada.

If your payment has NOT been sent
Place an entirely new order for the items you want.
Email support@hitkush.com and request that we cancel your OLD order.
Follow the payment instructions to complete your new order.

If your payment has been sent
If your order status is “Processing” or “Completed”:
Unfortunately we cannot make any changes to the order. It’s too late.

If your order status is “On Hold” or “Pending”:
Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.

Note: We can edit shipping details anytime before the order is set to “Completed”. Please contact us immediately if you need to update your destination shipping address.

Note: You can check the status of your order in your My Orders section

No, all products are final sale. We do not offer any returns or exchanges. If there is any issues with your order please contact support@hitkush.com and someone will be happy to assist you.

Please contact us through our support email at support@hitkush.com OR, alternatively, you can use our live chat, and someone from our team will be happy to assist you. We will get back to you as soon as possible. We are available Monday through Friday from 8:00AM PST to 6:00PM PST. All emails received will be answered within 1 business day.
Shipping Information
Your order will be discreetly packaged and sealed to protect and maintain your privacy. We ship using mailers or nondescript boxes with no indication of what is inside.

There are 2 likely scenarios:
a) the postal worker put it in the wrong mailbox, or
b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

All orders that have been paid for before 12:00 PST are processed and shipped the same business day.

Orders received on Friday will ship the following week as we are closed on the weekend.
*Please note that it can take up to 40 minutes for us to receive your E-transfer.

Tracking will become available once the order has been processed and packaged for shipping. Please be patient on tracking as Canada Post does not scan packages until they reach their sorting facility. This can take Canada Post as long as a day. Unfortunately, this is out of our hands and we apologize for the inconvenience.

All orders and product details are tracked in our system and we record each order before it leaves our building. The value of any confirmed missing items will be credited* on your account to be used on your next purchase.
*Any credit will come as a coupon for the dollar value of the missing items, which can be applied to your next order.

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